999ck Privacy Policy

1 Introduction and Scope of Policy

999ck ("we", "our", "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest priority on the privacy and protection of personal information of our users ("you", "member").

This privacy policy describes how 999ck collects your personal information, the purposes for which that information is used, who it may be shared with, and how you can maintain control over your own information.

This policy applies to the website https://999ck.lat and all associated services. By registering with 999ck or using the platform, you are giving your consent to the terms of this privacy policy. You must be 21 years of age or older.

2 What Information We Collect

999ck collects various types of information in order to provide safe and reliable services. The information collected is described in detail below:

2.1 Registration Information

When you create an account with 999ck, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Residential address
• National ID or passport number (for identity verification)

2.2 Financial Information

To process deposits and withdrawals, we collect:

• bKash, Nagad, Rocket or Upay account number
• Bank account details (for bank transfers)
• Transaction history and amounts
• Visa or Mastercard details (where applicable)

2.3 Usage Information

Information collected automatically while using the platform:

• IP address and device information
• Browser type and version
• Page visit history and session duration
• Gaming activity and betting patterns
• Login date, time and frequency

2.4 Cookie and Tracking Information

Our website uses cookies and similar technologies to help improve your browsing experience and analyse site performance.

3 Purposes of Using Information

999ck uses collected information only for specific, legitimate, and transparent purposes. Each purpose is described in detail below:

4 Sharing and Disclosure of Information

999ck does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

We work with trusted third parties for payment processing, technical support and customer service delivery. These partners provide services under strict confidentiality agreements and may use the information received only for specified purposes.

4.2 Game Providers

Limited information necessary for game operation is shared with game providers including Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, Ezugi, NetEnt, Microgaming and others.

4.3 Legal Authorities

Information may be provided in response to court orders, government directives or legitimate requests from law enforcement agencies. In such cases, we always supply only the minimum information required.

4.4 Business Changes

In the event of a business merger, acquisition or restructuring, user information may be transferred to the new managing entity. Users will be notified in advance in such cases.

5 Data Security Measures

999ck adopts industry-standard security measures to keep your personal and financial information secure. Our security framework is organised across the following layers:

5.1 Technical Security

• SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored sensitive information is encrypted using strong encryption algorithms.
• Firewall: Advanced network firewalls prevent unauthorised access.
• Two-Factor Authentication: Two-factor authentication is available for additional security during the login process.

5.2 Administrative Security

• Strict privacy training for staff and a requirement to comply with policies.
• Access to information is restricted only to staff who need it ("need-to-know" principle).
• Regular security audits and reviews.
• Round-the-clock monitoring to detect suspicious activity.

5.3 Response to Data Breaches

If a data breach occurs, 999ck activates a rapid response plan. Affected users will be notified as quickly as possible and all necessary steps will be taken to address the situation.

6 Data Retention Period

999ck retains your information only for as long as necessary. The retention period depends on the type of information and the reason it was collected:

• Account Information: For the entire period the account is active and, after closure, for a specified period as required by law.
• Financial Transaction Information: For the period determined by applicable laws and regulatory requirements.
• Communication Information: Until the relevant matter is resolved.
• Technical Logs: Generally up to 90 days, or longer if required for a security investigation.
• Marketing Preferences: Until you withdraw your consent.

Once the specified period has passed, information is securely deleted or transformed in a way that makes it impossible to identify any individual from it.

7 User Rights

As a member of 999ck, you have certain important rights over your own personal information:

7.1 Right of Access

You can find out at any time what information we hold about you. Contact the support team to receive a copy of this information.

7.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Most information you can update yourself in your account settings.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained by us due to legal obligations or legitimate interests.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing communications, profiling or other specific purposes. We will review such requests appropriately.

7.5 Right to Data Portability

You have the right to receive the information you have provided in a structured, commonly used and machine-readable format.

To exercise any of the above rights or if you have questions about related matters, please contact us. We generally respond to requests within 30 business days.

8 Cookie Policy

Cookies are small text files that our website stores on your device. They remember information about your visit and improve your experience on subsequent visits.

8.1 Types of Cookies We Use

• Essential Cookies: Essential for the basic functionality of the platform — login sessions, security verification.
• Functional Cookies: Remember your preferences and settings, such as language selection.
• Analytics Cookies: Collect site usage statistics to help improve services.
• Marketing Cookies: Used to display relevant promotional content.

8.2 Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may cause some important platform features to stop working.

9 Privacy of Children and Minors

999ck is for users aged 21 and above only. We do not knowingly collect information from any child or minor. If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.

If you are aware that a minor has registered with 999ck, please notify our support team immediately.

10 Changes to the Policy

999ck may update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, new legal requirements or technical changes.

For any significant changes, we will notify users in the following ways:

• Sending a notification to the registered email address.
• Displaying a notification when logging in to the platform.
• Publishing a clear notice on the website.

Continued use of the platform after changes will be considered as your consent to the updated policy. The current version of the policy will always be available on this page.

11 International Data Transfers

The servers of our game providers and technology partners may be located outside Bangladesh. When transferring data, we ensure that the receiving party follows appropriate data protection standards and that your information is stored with equal or greater security.

For any questions regarding international data transfers, please contact our support team.

12 Responsible Gaming & Data Protection

999ck places the highest importance on responsible gaming. By analyzing data on your gaming activity, we can identify potentially problematic behavior and contact you if necessary.

The data used for this purpose is completely confidential and is used solely to ensure your well-being. For more detailed information on responsible gaming, please visit our Responsible Gaming page.

13 Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please do not hesitate to contact us. Our data protection team is ready to answer all your inquiries.

14 Related Policies

Alongside this privacy policy, we encourage you to read the pages below, which describe various aspects of our service in detail:

• Terms & Conditions — the complete rules for using the platform
• Responsible Gaming — information on healthy gaming habits and support
• About Us — an introduction to 999ck and its goals
• FAQ — answers to common questions