999ck Terms and Conditions

Introduction and Eligibility

999ck (hereinafter referred to as "the Platform", "we" or "999ck") is an online gaming and betting platform that provides services in Bangladesh and certain other markets. By using our platform, you fully agree to these terms and conditions.

These terms form a legally binding agreement. Please read and understand them in full. If you disagree with any part, please refrain from using our services.

Eligibility Requirements

To use the 999ck platform, you must meet the following conditions:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• You must not be a resident of any country or region where online gaming is completely prohibited.
• You will use the platform voluntarily and for entertainment purposes.
• You are financially capable and able to spend your own money on gaming.
• There is no active gaming ban or self-exclusion in effect against you.

Account Registration and Management

Registration Process

When opening an account at 999ck, you must provide accurate and complete information. Each person may operate only one account. Opening multiple accounts is strictly prohibited and may result in all associated accounts being closed.

Identity Verification (KYC)

999ck follows an identity verification process to ensure safe and transparent gaming. Before requesting a withdrawal, or if you exceed a certain deposit amount, you may be required to submit the following documents:

• A scanned copy of your National Identity Card (NID) or passport.
• A recently taken photograph.
• Proof of ownership of the payment method (for example: mobile banking account number).
• Any additional documents that 999ck may reasonably request.

If false information is provided, the account will be closed immediately and all balances may be forfeited.

Account Security

It is your responsibility to keep your account login details (username and password) completely confidential. If you suspect that unauthorized access to your account has occurred, notify our support team immediately. You are responsible for any activity carried out using your login details.

Deposit and Withdrawal Policy

Deposits

To deposit funds into 999ck, we support the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount for each method is ৳300.

Deposited funds are generally credited to your account instantly. If there is any delay, please contact our support team.

Withdrawals

The minimum withdrawal amount is ৳800. Withdrawal requests generally take between 30 minutes and 3 hours to process.

Before processing a withdrawal request, 999ck will confirm the following:

• Account verification has been completed.
• All bonus wagering requirements have been met.
• The withdrawal method is compatible with the deposit method.
• There is no active investigation or restriction on the account.

Failed Transactions

Transactions may fail due to payment provider server errors, network issues, or insufficient funds. 999ck is not liable in such cases, but we will assist in resolving the issue.

Bonuses and Promotional Offers

Welcome Bonus

New members may receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. To use this bonus, you must complete wagering of 25 times the total bonus amount.

For example: if you deposit ৳1,000 and receive a ৳1,200 bonus, you must wager a total of 25 times the bonus amount, which is ৳30,000, to become eligible for withdrawal.

General Bonus Terms

• The same bonus offer cannot be claimed more than once.
• Wagering requirements must be met before cashing out a bonus.
• If you attempt to withdraw a bonus without meeting the wagering requirements, the bonus will be cancelled.
• 999ck reserves the right to modify, temporarily suspend, or cancel any bonus offer at any time.
• Each promotion may have its own validity period and terms — these will be stated on the relevant offer page.
• If bonus abuse or fraudulent activity is detected, the bonus will be forfeited.

VIP and Cashback Program

999ck has a five-tier VIP program: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback rates increase as you move to higher tiers — up to 0.2% at Bronze, 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum, and up to 0.8% at Diamond.

Detailed information about the benefits of the VIP program and how to advance through each tier is available on the dedicated VIP page at 999ck.

Gaming Policy

Fair Play

999ck ensures complete transparency and fairness across all games. Our games are sourced from recognized game providers (such as PG Soft, Pragmatic Play, JILI, and Spribe) and use certified Random Number Generators (RNG), which makes every outcome completely unbiased.

Technical Issues

If a server outage, network disconnection, or any other technical problem occurs during gameplay, the relevant game round may be considered void and the wager may be returned. If network connectivity is lost mid-round, the result stored on the provider's server will be considered final.

Finality of Game Results

The result confirmed on the game provider's server is final and binding. If an incorrect result is displayed on screen due to a connection issue or display error, the server record will apply.

Prohibited Activities and Conduct

The following activities are strictly prohibited on the 999ck platform and may result in immediate account closure and balance forfeiture:

• Creating multiple accounts under the same person's or family member's name.
• Bonus abuse — claiming bonuses using multiple accounts or devices.
• Using fraudulent payment methods or initiating chargebacks.
• Using automated bots or software to play games.
• Attempting unauthorized access to other members' accounts.
• Using the platform for money laundering or any illegal purpose.
• Intentionally exploiting any game vulnerability or bug.
• Operating an account on behalf of a minor.
• Threatening, harassing, or using abusive behavior toward other members or 999ck staff.

Privacy and Data Protection

999ck places the highest importance on protecting your personal information. We use SSL encryption technology to keep all your transactions and personal data secure.

To learn more about how we collect, use, and store your information, please read our Privacy Policy page. The Privacy Policy is an integral part of these terms and conditions.

We never sell your personal information to third parties. However, for platform operation purposes (such as payment processing, fraud prevention, and game delivery), we may share necessary information with trusted partners.

Responsible Gaming

999ck firmly believes in responsible gaming. We want our members to enjoy gaming as entertainment and never face financial or personal difficulties.

The following responsible gaming tools are available on our platform:

• Deposit limit settings (daily, weekly, or monthly).
• The option to take a gaming break (cooling-off period).
• The option to self-exclude for a set period or permanently.
• Reality checks — reminders after playing for a set amount of time.

If you feel that gaming is having a negative impact on your life, please contact us via our 24/7 live chat support or read our Responsible Gaming page.

Account Closure and Suspension

Closure at the User's Request

You may close your account at any time. To do so, contact our support team. All pending withdrawals will be processed before the account is closed.

Closure or Suspension by 999ck

999ck reserves the right to temporarily suspend or permanently close your account without prior notice in the following circumstances:

• Violation of any provision of these terms and conditions.
• Suspicion of fraudulent or deceptive activity.
• Suspicion of money laundering or other illegal activity.
• Failure to submit requested identity verification documents.
• Extended period of inactivity.

Limitation of Liability and Disclaimer

999ck is not liable for the following:

• Financial losses resulting from gaming activity.
• Loss of a game or wager due to internet connection or device issues.
• Delays or failures by third-party payment providers.
• Events outside our control — such as natural disasters, cyberattacks, or government restrictions.
• Losses resulting from your account details being disclosed to a third party due to your own negligence.

Under no circumstances will 999ck's liability exceed the total amount held in your account.

Right to Modify Terms

999ck reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavor to notify our members by email or by posting a notice on the platform.

Continuing to use the platform after any changes means you have agreed to the updated terms. It is therefore advised to visit this page regularly.

You can check the "Last Updated" date to find out when the most recent changes were made.

Contact & Dispute Resolution

Ways to Contact Us

If you have any questions or concerns about these terms, please contact us:

• 24/7 Live Chat (in Bengali) — for the fastest support.
• Email: [email protected]

Dispute Resolution

If a dispute arises between you and 999ck, we will first attempt to resolve it amicably through our support team. If a resolution is not possible, both parties will attempt to settle the matter through mediation.

Complaints regarding game results must be submitted within 7 days. Complaints filed after this period may not be accepted.